Tuppu

Terms of Use and Community Rules

Last updated November 12, 2026

These terms are an agreement between you and EnkiCube LLC, the Illinois company that runs Tuppu. By creating an account or using Tuppu, you agree to them. If you don’t agree, please don’t use Tuppu.

Who can use Tuppu

You must be at least 13 years old, and old enough to agree to these terms where you live. Give accurate information, keep your password private, and don’t let anyone else use your account. You’re responsible for what happens on your account.

Your content

You own what you post. So that we can run Tuppu, you give us permission to store, copy, show and share your content with the people you choose, and to make copies needed for that (for example, smaller versions of photos). This permission ends when you delete the content or your account, except for copies others have already shared in messages, and backups that are cleared over time.

Only post content you have the right to share. Family photos often show other people: please be thoughtful, and remove a photo if the person in it asks you to.

Community rules

Tuppu is a home for families from many churches, tribes and villages. To keep it that way:

  • Be respectful. No hate or slurs aimed at anyone, including any community, church, tribe, village, ethnicity or religion.
  • No harassment. No bullying, threats, or targeting someone again and again.
  • No sexual content or nudity, and never any content that sexualizes a minor.
  • No violence or content that encourages people to hurt themselves or others.
  • Be yourself. Don’t impersonate a person, family, church or organization. Only run a Page for an organization you’re allowed to represent.
  • Vouch honestly. Only vouch for people you actually know.
  • No spam or scams, including fake fundraisers.
  • Respect privacy. Don’t share other people’s private information, such as addresses or phone numbers, without permission.
  • Nothing illegal, and don’t post content that breaks someone else’s copyright.

How we enforce the rules

Content is checked automatically and can be reported by anyone. We may hold, remove or limit content that breaks these rules. Breaking the rules adds strikes to your account; repeated or serious problems can lead to suspension or removal. You can see your account’s standing in the app, and you can write to support@tuppu.us if you think we made a mistake.

Verified badges are given at our discretion to well-known people and organizations, and can be removed.

Pages and events

A Page represents a business, church, organization or event organizer. Only create or run a Page you’re allowed to represent. The Page’s owners are responsible for what is posted as the Page and for the events it hosts, including that each event is real, lawful and happens as described.

Tickets and payments

Who sells the tickets. When you buy a ticket on Tuppu, you buy it from the event’s organizer (the Page hosting the event). Tuppu provides the platform that lists the event and takes the payment on the organizer’s behalf. The organizer, not Tuppu, is responsible for the event itself.

Payments. Card payments are processed by Stripe. The price you see before paying is the full price: it includes the ticket and Tuppu’s service fee. Tuppu’s fee covers payment processing and running the platform, and is shown in the checkout. The organizer receives the ticket price; Tuppu keeps its fee.

Your tickets. Tickets appear in My tickets in the app, each with its own QR code. Each code can be scanned once at the door. Don’t share or resell your codes: a ticket that was already scanned won’t get in again.

Refunds. Each event shows its refund policy before you buy:

  • Up to 7 days before or up to 1 day before the event: ask in My tickets inside that window and you’re refunded automatically, as long as no ticket in the order has been scanned.
  • Ask the organizer: your request goes to the organizer, who approves or declines it.
  • No refunds: tickets can’t be refunded, except if the event is cancelled.

You can ask for a refund from My tickets until 14 days after the event. Refunds are for the whole order and include Tuppu’s fee. They go back to the card you paid with and usually take 5 to 10 business days to appear. If an organizer cancels an event, everyone who bought tickets is refunded in full automatically. If an event is significantly changed (for example, a new date or venue) and you can’t attend, ask for a refund in the app; if the organizer doesn’t help, write to support@tuppu.us and we’ll look into it. Nothing in this section limits rights you have under consumer protection law.

Please ask us first. If something went wrong with a purchase, ask for a refund in the app or email us before disputing the charge with your bank. Most problems are solved faster that way.

For organizers. To sell tickets, a Page owner sets up payouts with Stripe and agrees to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement. Tuppu may share information about the Page and its sales with Stripe to run payouts. As an organizer, you agree to:

  • describe your event and prices accurately, and hold the event as described;
  • choose a refund policy and honour it, and answer refund requests promptly;
  • refund all buyers if you cancel the event (cancelling in the app does this for you);
  • follow the laws that apply to your event, including any taxes on your ticket sales;
  • cover refunds, disputes and chargebacks caused by your event (for example, if it didn’t happen or wasn’t as described). Tuppu may recover these amounts from your Stripe balance or future sales.

Tuppu may pause ticket sales, hold payouts or cancel and refund an event if we believe it is fraudulent, breaks these terms, or puts buyers at risk. A Page with ticket sales can be deleted 14 days after its last event, so buyers have time to ask for refunds.

Promotions

Pages can pay to feature an event or promote a post to people nearby. Promoted posts are labelled “Sponsored”. Payments are processed by Stripe; prices are shown before you pay. A Page can run promotions 3 days after it’s created, and the person paying must be in good standing. The Tuppu team reviews a Page’s first promotion before it runs; after that, promotions start as soon as they’re paid. We may decline or stop any promotion that breaks these terms or isn’t suitable for the community; if we do, you get a full refund. Once a promotion has started, it runs for the time you paid for and isn’t refundable, unless we stop it early for a reason that isn’t your fault. Promotions must be accurate and lawful, and may not be political or about anything the Community rules don’t allow.

Copyright

If you believe something on Tuppu infringes your copyright, email support@tuppu.us with a description of your work, where it appears on Tuppu, and your contact details.

Ending your account

You can delete your account at any time in Settings. We may suspend or close accounts that break these terms or put others at risk.

Disclaimers

We work hard to keep Tuppu running well, but it is provided “as is”, without warranties of any kind. We aren’t responsible for what other people post, or for events organized by others through Tuppu, except for our own obligations described under Tickets and payments.

Limit of liability

To the extent the law allows, EnkiCube LLC isn’t liable for indirect or consequential losses, and our total liability for any claim about Tuppu is limited to the greater of $100 or the fees you paid Tuppu in the 12 months before the claim.

Law

These terms are governed by the laws of the State of Illinois, United States, except where the law where you live gives you rights that can’t be changed by agreement.

Changes

If we change these terms in a meaningful way, we’ll let you know in the app or by email before the change takes effect.

Contact

EnkiCube LLC · Illinois, United States · support@tuppu.us